How to submit a Support Desk ticket for library equipment.
- Go to the ECC website at www.edgecombe.edu
- Click on "Resources" at the top of the screen.
- Click on the link for "Employee Portal"
- Select the option for "Support Services"
- Click the link for "ECC Support Desk" in the middle of the screen.
- Click "New Ticket" in the middle of the screen, or the green "New Ticket" button at the top right of the screen.
- Click the dropdown menu for "Select Category" then "Media" then "Library Media Services-TB" or "Library Media Services-RM"
- Enter a Subject
- Then describe the request with your Name, Date Needed (including length of time needed), time needed (you will be responsible for picking up all equipment), and type of equipment needed.
- Under problem location enter your office or classroom
- Under phone extension enter your office phone number.
- Then press the blue "Submit" button at the bottom.
